Note on Chatbots in Education
ChatGPT x Azure Integration
Start small (Dining, IT and Tech Services)
Start internal, soft/quiet launch Internal
Use only public data content, with additional side-load documentation
Plan on lots of testing and moving targets
Training and onboarding are intense
AI bot is treated like a team member, it must be onboarded
This is not set and forget!
Assign Knowledge Experts
People need to be responsible for content
High-risk content topics, data risk
Citations for all results
Bad answers and citations point back to the content
Content Expert has to be assigned a corpus
The process will raise content issues to surface
It also raises the level of responsibility for content maintainers
Clean content is a win,
even if when a bot is not used.
System prompt changes * watch out!
Retrain/retest if changed
analytics get tricky because prompt data should not be saved
