Chatbots in Education - GPT
start small (dining I tech services)
start internal, soft/quiet launch Internal
use public data content, with additional side-load documentation
plan on lots of testing and moving targets
Training and onboarding are intense
AI bot is treated like a team member, it must be onboarded
This is not set and forget!
Assign knowledge experts
People need to be responsible for content
High-risk content topics, data risk
Citations for all results
Bad answers and citations point back to the content
Content Expert has to be assigned a corpus
The process will raise content issues to surface
It also raises the level of responsibility for content maintainers
clean content is a win
even if the bot is not used
System prompt changes * watch out //
Retrain/retest if changed
analytics get tricky because prompt data should not be saved
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